Vina Rewards platform terms

You are responsible for accurate registration information, protecting your password and two-factor recovery codes, and promptly reporting unauthorised access.

Reward points are calculated from confirmed eligible invoices using the merchant's published rate. Points are not cash, may be subject to redemption limits and can expire under the published inactivity policy.

Merchants remain responsible for their services, pricing and availability. Customers must review and confirm an invoice or complete the selected payment flow before rewards are posted.

Stripe Connect for customer card payments is optional. A merchant funding card is not required during low-friction onboarding, but may be required later to restore a negative reward wallet or continue billing. When enabled, auto top-up restores the wallet toward NZD 300 according to the displayed settings.

Referral attribution must be genuine and must not involve self-referral, misleading advertising or automated clicks. Eligible commissions are released immediately after the underlying confirmed transaction, subject to fraud review and reversal if that transaction is refunded.

Rules and feature availability may change with notice in the application. Questions or disputes can be submitted through the complaint flow or to admin@vina.nz.